RETURNS POLICY
We want you to be totally satisfied with our products. There may be times when you will need to return a product purchased from our store. Our Returns Policy is designed to assist you with your return.
We offer you a replacement, credit or refund where products have a major failure, such as:
- When they are faulty
- Wrongly described
- Different from a sample shown to you; or
- Do not do what they are supposed to do
We are not required to replace your product if you simply change your mind. However, if you are not happy with your product, our brand manager may, at their discretion, decide to exchange or provide you with a credit note, providing the product is returned to us in its original new condition with proof of purchase. Please let us know if you are unsatisfied with a product you have received from us.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
HOW LONG DO YOU HAVE TO RETURN A PRODUCT?
Consumer guarantees under the Australian Consumer Law are not limited by a defined time period and can vary from product to product depending on factors such as the nature of goods, price and statements made on packaging and product labels. Our Brand Managers can assist you with further information about the warranty period for the product you return.
EXPENSES RELATING TO PRODUCT RETURNS
Any expenses relating to the return of your product to store will normally have to be paid by you. For online store purchases, we will pay for return freight for any product assessed as having a major failure.
We may need to conduct an assessment of your product to determine whether a repair, replacement or refund is appropriate. Certain technical products may need to be sent to the manufacturer or their repair agent for assessment, such as:
- Kayaks
-Inflatable Boats
Products assessed as having a minor fault will be repaired by the us or replaced at our discretion and returned to you within a reasonable time. We offer a refund or replacement if the product is assessed as having a major failure.
EXCLUSIONS
In some cases a refund, replacement, or repair may not be offered if you:
- Substantially modify the product
- Damage or mark the product
- Misuse the product contrary to user instructions or packaging labels or
- Simply change your mind
CAN I EXCHANGE MY ITEM?
If your product is not damaged and in its original unused condition we may at our discretion offer a exhange to a different stocked item. (Takacat products only exchanged with Takacat products)
Alternatively you can opt for a credit note towards another product which can be ordered in or supplied subject to stock allowances.
